Store Policies

Customer Care

 

At Oqba Perfumes LLC, we value each customer and strive to provide exceptional service. Whether you need assistance with your order, have questions about our products, or require guidance on selecting the perfect scent, our dedicated team is here to help.

 

Contact us at any time via the channels on this website. Your satisfaction is our priority, and we're committed to ensuring that every interaction with us is a pleasant one.

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Privacy & Safety

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At Oqba Perfumes LLC, your privacy and the security of your personal information are paramount. We use state-of-the-art security measures to protect your data. All personal information collected during your shopping experience is used solely to process your orders and enhance your experience.

 

We never share, sell, or rent your personal information to third parties without your explicit consent.

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Return Eligibility

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Our products can be returned within 14 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

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To be eligible for a return, please make sure that:

• The product was purchased in the last 14 days.

• The product is in its original packaging.

• The product hasn't been used or tampered with.

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Non-returnable items 

 

Please note that due to hygiene and quality reasons, products that have been opened or used are not eligible for returns, except in cases where defects in manufacture are evident.

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Returns Process

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Sending the product back:

• Please contact our customer service to initiate the return.

• You are responsible for the cost and risk of returning the product to us. You should send the product to the address provided by our customer service.

• We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service.

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Refunds

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Once the returned item is received and inspected, we will notify you if the return is approved or not. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your payment method.